meister

How Neumeister processes your personal data

We need to process your personal data in order to be able to provide you with our services. We safeguard your privacy and never collect more data than we need. We never sell your data to third parties.

It is important that you read and understand our data protection policy before ordering or using our services. If you have any questions about our data protection policy, you are most welcome to email us at gdpr@neumeister.se

By ordering or using Neumeister’s services, you accept our data protection policy and consent to our processing your personal data. You also consent to Neumeister using electronic channels to communicate with and send information to you.

The sections below explain how we collect and use your personal data. We also set out your rights in this regard.

Collection and use of data

What information do we collect?

The present data protection policy covers all the data we collect from websites and social media, for example, through contact by phone or mail, and at events/trade fairs. We may combine personal data collected in one way (e.g. via a website) with personal data collected in a different way (via our customer assignments, for example).

Information you provide to us:

You can provide us with information about yourself and your company directly or indirectly and in a number of different ways: such as when you order our services or contact us via our website, when you get in touch by email, letter or telephone to arrange a meeting, a seminar or similar, or when you interact with us via social media. This information may be:

  • Personal and contact information: name, address, email address, mobile phone number, your professional role, your workplace.
  • For our customers, payment information such as: invoicing address, reference, other invoicing information.

Information we collect about you:

When you make contact with us, we can collect information about (please note that we will not necessarily collect all the data mentioned below):

  • Personal and contact information: name, invoicing and delivery address, email address, mobile phone number, your professional role, your workplace.
  • Information about services and deliveries – details concerning the services you subscribe to or purchase, such as ongoing consultancy services, assignments, projects or newsletters you read.
  • Financial information – creditworthiness
  • Historical information – previous purchases, participation in assignments and meetings, payment history.
  • Device information – such as IP address, language settings, browser settings, time zone, geographical information, operating system, platform and screen resolution (via the statistics tool Google Analytics).

The information you provide to us is necessary either for entering into a contractual relationship with us, or for other purposes. For example, we may need it to improve the information and services we supply to you, or to perform our assignments and our undertakings towards you, as our customer. We only process civil registration numbers in exceptional situations for specific services that require proof of identity.

What do we do with the information?

Provide, perform and improve our services

All data are used to help us provide, perform and improve our services to our customers. Here you can see which information we process, in which situations and on which legal grounds we base our utilisation. Information marked with an asterisk (*) is information that is voluntary, and which we only collect if you have chosen to provide it to us in running text or by phone.

When you order products or services, enter into agreements with us, or contact us by Web form, phone or email, we collect some of the following:

Company data:

  • Company/Organisation
  • Company reg. no.
  • Address data
  • Invoicing information

Contact details:

  • Name
  • Email
  • Phone number
  • Professional role
  • Message

Legal grounds: to complete our contractual undertakings with you and our legitimate interest

When you are identifiable on photos and video that we publish

Contact details:

  • Photographs
  • Crowd/group photos
  • Video clips

Legal grounds: to complete our contractual undertakings with you, or on the basis of our legitimate interest or consent

When you take part in our quality follow-ups and customer satisfaction surveys

Contact details:

  • Name
  • Company/Organisation
  • Answer and rating

Legal grounds: legitimate interest and consent

Do we share your information?

We never sell your personal data to a third party without your permission. We sometimes share your personal data with suppliers or subcontractors in order to be able to complete our undertakings with you. We comply with legal, technical and organisational requirements to ensure your information is processed securely.

If Neumeister or a significant share of Neumeister’s assets should be acquired by a third party, personal data about Neumeister’s customers may be shared with this third party in order to allow the assignment to continue.

Where do we process your personal data?

We strive always to store your personal data within the EU/EEA. In certain situations, however, data may be processed outside the EU/EEA by a third party such as a technology supplier or a subcontractor. We always adopt all reasonable legal, technological and organisational measures to ensure that your information is processed with the same level of security as is applied within the EU/EEA.

How long do we store your personal data?

We store data for as long as is necessary to fulfil the purpose for which the information was collected, or to complete our undertakings, and for as long as is required according to statutory storage periods – especially with regard to accounting requirements.

Your rights

As one of our data subjects, you have a number of rights of which you should be aware.

  • You have the right to request a register extract once a year, free of charge.
  • You have the right to have your personal data corrected if they are incorrect, incomplete or misguiding, as well as the right to limit processing of your personal data until they are corrected.
  • You have the “right to be forgotten”, although your personal data cannot be erased if they are required to complete the agreement, or if other Swedish or European law, decisions by the courts or other authorities require otherwise, or on the basis of a legitimate interest. If you believe that there are not legitimate grounds or if the legitimate interest is incorrect, you have the right to object to the processing.
  • You also have the right to withdraw your consent, submit complaints about the processing to the Swedish Data Protection Authority, and to object to direct marketing.

Changes to the data protection policy

We may update this data protection policy. We will provide notification of changes online at www.neumeister.se and also supply information about the changes we have made to our data protection policy. You are always welcome to contact us if you would like access to earlier versions.